Refund policy
Returns Policy
Returns
We want you to be completely satisfied with your purchase.
If you change your mind, you have 30 days from receiving your order to request a return. This includes your statutory right to cancel within 14 days for online purchases under UK consumer law.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it.
- In its original packaging.
- Accompanied by proof of purchase.
To start a return, please contact us at info@handymanstores.com.
Returns can be sent back by post or returned to either of our Handyman Stores locations. You will be responsible for the cost of returning the goods.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, faulty or you have received the wrong product, please contact us immediately at info@handymanstores.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Mixed or tinted paint.
- Cut timber, cut sheet materials, rope or chain cut to length.
- Special order or made-to-order products.
- Personalised items.
- Perishable goods.
- Hazardous materials, flammable liquids or gases.
- Calor Gas cylinders.
- Gift cards.
- Clearance or sale items (unless faulty).
If you are unsure whether your item can be returned, please contact us before returning it.
Exchanges
The quickest way to exchange an item is to return the original item for a refund (once approved) and place a new order for the replacement item.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason.
The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.
If approved, your refund will be made to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@handymanstores.com.